Rubbish Removal Paddington Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Paddington provides rubbish clearance and waste collection services to residential and commercial customers. By booking a collection, placing an order, or allowing our team to carry out any work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means any individual, business, landlord, agent or organisation requesting or paying for our services.
Services means any rubbish removal, waste collection, house clearance, office clearance, garden waste removal, bulky item collection, loading, transportation, or related service provided by us.
Waste means any items, materials, goods or refuse that the Customer asks us to collect and remove, including household, commercial, garden, bulky and mixed waste, but excluding prohibited materials as set out in these Terms and Conditions.
Premises means the address or location where the Services are to be carried out.
We, us, our means the operator of Rubbish Removal Paddington providing the Services.
2. Scope of Services
We provide rubbish removal and waste collection services within our designated service areas, including Paddington and surrounding locations. The precise nature of the Services will be agreed with you at the time of booking, based on the information you provide about the quantity and type of waste, access to the Premises, and any special requirements.
We reserve the right to refuse to collect certain items or materials, including but not limited to hazardous waste, clinical waste, asbestos, chemicals, solvents, gas bottles, pressurised containers, and any other items we deem unsafe, unlawful to carry, or beyond our licence or insurance cover.
3. Booking Process
You may request a booking for our Services by telephone, email, online form, or any other method we make available. When making a booking, you must provide accurate and complete information about:
1. The type and approximate quantity of waste to be collected.
2. The location of the Premises and any access restrictions.
3. Parking availability or any permits required.
4. Any special handling requirements, including heavy items or items on higher floors.
We may provide an estimated price based on the information you supply. In some cases, we may confirm the final price only once our team arrives at the Premises and has inspected the waste. We are not responsible for any difference between an estimate and the final price where the information given at the time of booking was incomplete or inaccurate.
Your booking is not confirmed until we have accepted it and, where required, you have paid any requested deposit or prepayment. We reserve the right to decline any booking at our sole discretion.
4. Access and Customer Obligations
You are responsible for providing safe and reasonable access to the Premises for our vehicles and staff at the agreed date and time. This includes ensuring that:
1. Any necessary parking is available and permits are arranged where required.
2. Access ways are clear and safe for our team to reach the waste.
3. The waste is ready for collection and is clearly identified where necessary.
If we are unable to carry out the Services due to lack of access, unsafe conditions, absence of an authorised person, or incorrect information provided, we may charge a call-out fee or a cancellation charge in accordance with these Terms and Conditions.
5. Pricing and Quotations
Our pricing is generally based on factors such as the volume and weight of waste, the type of materials collected, the time required, and the ease of access to the Premises. We may provide a quotation or estimate in advance, which may be subject to change on inspection of the actual load.
Where we provide a written quotation following a site visit or accurate description, that quotation will normally be binding for the specified work, provided the scope does not change. If additional waste is presented or access is more difficult than originally described, we may revise the quotation before commencing the work.
All prices are quoted in pounds sterling and may be subject to applicable taxes. We reserve the right to change our prices at any time, but any confirmed booking will be charged at the rate agreed at the time of booking, subject to any variations agreed on site.
6. Payments
Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due immediately on completion of the Services. We may require full or partial payment in advance, particularly for large jobs or commercial customers.
We accept common payment methods such as cash, bank transfer, or card payment, subject to availability at the time of service. Where payment is not made at the time of service, we reserve the right to charge interest and administrative fees for late payment and to suspend further Services until outstanding balances are cleared.
Title to any waste removed passes to us only once full payment for the Services has been received. We may, at our discretion, retain or dispose of waste collected if payment is not made.
7. Cancellations and Rescheduling
You may cancel or reschedule a booking by contacting us as early as possible. The following will normally apply:
1. If you cancel or reschedule with more than 24 hours notice before the agreed arrival time, no cancellation fee will usually apply.
2. If you cancel or reschedule with less than 24 hours notice, we may charge a cancellation fee to cover our costs and lost time.
3. If our team arrives at the Premises and is unable to complete the job due to lack of access, incorrect information, or your failure to be present where required, we may charge a call-out fee or a proportion of the quoted price.
We will make reasonable efforts to attend at the agreed time but cannot guarantee exact arrival times due to traffic, previous jobs, or other unforeseen circumstances. If we need to cancel or reschedule your booking, we will inform you as soon as reasonably possible and offer an alternative time. We shall not be liable for any loss arising from such cancellation or delay, other than refunding any payment made for Services not provided.
8. Customer Warranties and Responsibilities
By booking our Services, you confirm and warrant that:
1. You are the owner of the waste, or you have the authority of the owner to arrange its removal.
2. The waste to be collected does not contain any hazardous or prohibited materials, unless we have explicitly agreed in writing to handle such items in compliance with applicable regulations.
3. The information you provide about the nature and quantity of the waste and the Premises is accurate and complete.
You agree not to include in the waste any items that are required for legal, safety, or compliance reasons to be retained, such as documents containing sensitive personal data, confidential records, or materials subject to special disposal rules, unless agreed in writing in advance.
9. Waste Handling and Environmental Compliance
We will handle, transport and dispose of waste in accordance with applicable UK waste management legislation and regulations. This includes compliance with the duty of care for waste, use of authorised waste transfer stations, and adherence to environmental standards appropriate for the type of waste collected.
Once we have collected the waste and payment has been made, we will decide, at our discretion, whether to recycle, reuse or dispose of items. We aim to minimise landfill use where reasonably practicable and to manage waste in an environmentally responsible manner, subject to cost, practicality, and regulatory compliance.
On request, and where required by law or contract, we may provide waste transfer documentation or receipts for commercial customers, subject to any applicable administrative charges.
10. Liability and Limitations
We will use reasonable care and skill in providing the Services. However, our liability to you is limited as follows:
1. We are not liable for any loss, damage, cost or expense that is not a foreseeable result of our breach of these Terms and Conditions or our negligence.
2. We are not liable for any loss of profits, business interruption, loss of opportunity, or any indirect or consequential loss, whether for business or domestic customers.
3. Our total liability for any claim arising out of or in connection with the Services (whether in contract, tort, negligence or otherwise) shall not exceed the amount paid or payable for the specific job in question, except where such limitation is not permitted by law.
You must remove or protect any fragile items, valuables, or items of special significance before our team starts work. We shall not be responsible for damage to items that you have failed to protect or move out of the work area where it would have been reasonable to do so.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
11. Damage to Property
Our team will take reasonable care to avoid causing damage to your Premises while carrying out the Services. If you believe that we have caused damage, you must notify us as soon as reasonably possible and, in any event, within 7 days of the alleged incident, providing photographic evidence and a clear description of the damage.
Where damage is proven to be directly and solely caused by our negligence, we may, at our discretion, arrange for repair, replacement, or a reasonable compensation payment, subject to the limitations set out in these Terms and Conditions and our insurance policies.
We are not liable for damage arising from inherent defects in the building, poor construction, pre-existing damage, or where we are required to manoeuvre large or heavy items through tight or restricted spaces at your request.
12. Insurance
We maintain insurance cover appropriate for our business activities, including public liability insurance. Details of our current cover may be provided on request. Our obligation to you is limited to the scope and limits of such insurance, except where the law requires otherwise.
13. Complaints
If you are dissatisfied with any aspect of our Services, you should notify us promptly so that we have an opportunity to investigate and, where appropriate, rectify the issue. We will aim to respond to complaints within a reasonable time and may request further information or evidence from you in order to assess your complaint fairly.
14. Privacy and Data Protection
We collect and process personal information about you in order to manage bookings, provide Services, process payments, and communicate with you. We will handle this information in accordance with applicable UK data protection laws and use it only for legitimate business purposes.
By using our Services, you consent to us holding and processing your personal data for the purposes of providing and improving our waste collection and rubbish removal services, and for maintaining appropriate records of transactions.
15. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, traffic disruption, accidents, industrial disputes, utility failures, or changes in law or regulation. In such cases, we will make reasonable efforts to reschedule or complete the Services as soon as reasonably practicable.
16. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any changes will normally take effect for future bookings only. Continued use of our Services after changes to the Terms and Conditions are published or communicated will constitute acceptance of the updated terms.
17. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed severed and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the provision of our rubbish removal and waste collection services.
By confirming a booking with Rubbish Removal Paddington, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
